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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
fitnessgo 11-04-2012 10:31
Hi, i was wondering if you could add some more goals to track? I would really like to be able to set distance goal, forexample set weekly distance goal to 100km and then it tracks and combine all my distance activities like walking, running, skiing and so on. and it would be awesome if you could goal track these individually too, same goes for strenght training.
11-04-2012 12:12
Great idea, im for this to.
12-04-2012 13:22
I was asked the other day if it is possible to see your monthly fitness points when your not in the top 100. I could not find a way. Could it be added to the profile under the total earned? This would help to show users how close they are for the month to top 100 for them to stay motivated and help push themselves.
12-04-2012 18:36
I just joined, any suggestions for building muscle mass and endurance.
14-04-2012 12:24
Great idea. I would also like to see a possibility to add such goals as for example:
- to make XX pull-ups
- to run XX kilometers for less than XX minutes
01-05-2012 14:05
It's on our todo list! :)
03-05-2012 11:34
@rforsburg, I like this idea. It would be good to see my username at the bottom of the list with the current ranking... so if I was at 115 or 132 (or whatever) I would have some idea how hard I need to work to get into the top 100.
06-05-2012 13:44
rforsburg, I like that idea too
10-05-2012 11:06
@rforsburg: thanks for the feedback. Calculating everyone's EXACT position is very hard, because this changes every minute / second and has to be calculate of all users. However, we could give a more general insight in position or show your Fitpoints earned in the current month, so you have a better idea. We'll have a look at it!
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Ronja_Homa 5 days ago
How can I found out my fitness age.?
4 days ago
You have to do a fitness test https://virtuagym.com/fit-test
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pEst410 1 week ago
Hey, I've just subscribed to this because you seemed the best for the price and your UI design is good, however the UX is a nightmare. On mobile, PLEASE make it possible to view the activity videos when we are creating workouts. If I'm creating one and I want to see a video of an activity to decide if I want to add it, the only way is to add it first, save the workout, then start it (!) which finally lets me click on the activities to see them, and then I have to go to the calendar and delete the workout because I didn't actually do it. This is nuts! Also, when I add an activity it takes me out of the list of activities and back to the workout page... but I'm not done adding for that muscle group yet! Then I have to choose the muscle group again, scroll down all the way to where I was and keep looking for activities (I rarely remember their names and I'm trying to discover new ones). I add another one, back to workout page again! Just let us keep adding exercises from say the 'abs' activity list until we're done with those, then we can choose to go back to the muscle groups page to choose exercises for a different group. Also, in the muscles groups diagram you should have a 'cardio' category too. Allow us to scroll faster by using one of those scroll bars that show the initial, like in contact lists. Allow us to bookmark some of your workouts, for example if I know I'll want to do the 'Abs & cardio' workout often, let me add it to 'My workouts' when I select it, or to a new 'bookmarked' menu, not just add to calendar. Allow us to filter activities and workouts by equipment. This leads me to your portal. I thought it would be easier to create workouts there but it's also a mess. In the wizard it lets me select machines OR dumbbells OR no equipment. What if I want 2 or 3 of those? It's either or! Now on the portal along with activities and workouts we have plans. Why the inconsistency with mobile? Anyway, there's a lot more to complain about on the web portal, could go on and on. I'm an information designer so I know about usability, you're pretty terrible at it, even though your app looks good. If I hadn't paid for a year I wouldn't be bothering, you require too much effort from the user to get around your terrible UX shortcomings.
1 week ago
Hi there, thank you for your feedback! We work very hard to bring you the best solution, but we're by far from perfect, which is partially because we are a small team covering a very broad product range (we also have a Professional solution for gyms and trainers with many additional options). Anyway, we do strive for perfection and therefore your feedback is highly appreciated! Some of the features, such as the cardio group and material filter are planned (latter is already available for iOS). As for the workout creation issues, I totally agree with your feedback. We will change it to be able to preview exercises before adding and the option to continue to add exercises without going back to the workout. Thanks again for taking the effort to give your great feedback and suggestions!
1 week ago
Thanks, good to know some of those vital improvements are coming. Sorry if I was a bit harsh but the experience was truly infuriating...
1 week ago
Haha, no problem. Always happy to receive honest feedback! :)
1 week ago
Further comments, this time on progress tracker: allow us to touch the numerical value and enter it with a keyboard, not just swipe up and down until we find the number. I had the problem that I changed from initial imperial to metric. Then when I tried to enter weight for the first time it showed 165 (or something like that) instead of 75, meaning the unit is now Kg but the value was still the one for pounds. Took me ages to scroll from 165 to 75, as you can image, because I can't just type the value in! I'm entering not just weight but also fat %, the selection of which value to enter is a huge mess. Let's say this: I have both showing (weight % with a red circle and fat with a blue circle. At the bottom my weight is showing. If I touch 'Enter new value' I can enter new weight. Now I want to enter fat %, how do I do it? I have to touch Fat or Weight to get the side menu and deselect weight so that I only have fat % showing, and then I can enter fat %. What?? Why??? In my opinion the best way would be to touch the words at the top to enter a new value (so if I touch Fat % there, I'd get a field and a keyboard to enter a value for Fat %) . Those words should not be where you choose what to show on the graph, that should be elsewhere (for example at the bottom where currently it says to enter new value, should say 'metrics to display' or whatever). Priorities in the tracker seem completely inverted. Or alternatively, when I click 'Enter new value', I'd get a window with a drop down menu to choose the metric (weight or fat%) and the field to type the value.
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v.pasich 1 week ago
What is diference between marching in the place and cooling down (speed or what)
1 week ago
Hi V. Pasich, thanks for your message. A cooling down is set for 6 minutes, and the marching in the place has no time set yet. You can fill in the time yourself. Good luck!
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uros krall 1 week ago
Where can i create my own plan for weekly workout that was given to my by the fitness instructor??
I want to save it here so i don't need to cary a paper to the gym with my daily workout program.
1 week ago
Hi Uros, thanks for your message. Read here how to create your own plan: https://virtuagym.zendesk.com/hc/en-us/articles/200730122-How-do-I-create-my-own-trainingplan-
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Daniel (MrStrumpan) 2 weeks ago
All my "Chin ups" exercises have change name to "Pull up neutral grip"?
Have you change name? If so "Pull up reverse grip" had been a better replace.
All my logs now says ""Pull up neutral grip" and I do not get any count in my week and year "Chin ups" challenges .. :-(
2 weeks ago
Hi Daniel, thanks for your message! I will take a look at this and will get back to you as soon as I know what's up :-)
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standiball 2 weeks ago
Hi, I don't know if this feature is implemented in which I would love to be told how :D

If not then here is my request, right now I would like to reset my future planned workouts, however since I set them for 16 weeks I have to go into every day and manually delete it, it would be great to have an option to reset/clear all future activities in the schedule :D

Best regards
2 weeks ago
Hi there, thanks for your message! You are absolutely able to take out the entire plan at once. What you need to do is go to the app training, at type choose "plans used by me" find the plan and click on "remove from calendar". Let me know if you still have questions!
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Annie-AGileBodies 3 weeks ago
Hi Floor, enjoying the VG system so far!
Just a schedule question/suggestion: As a trainer I offer both 30m and 60m session lengths. As far as I can see there is no way for a client to choose their booking length. So far I've loaded everything in as half-hour blocks but if a client wants to book for an hour then they have to book 2x half hours back to back as a work-around, then they would get 2x reminders etc and the pricing doesn't work as two half hours would cost slightly more than a 1 hour. It would be great if there was an option to let the client choose from pre-set booking lengths - in my case it would be 30 or 60min sessions.
Thanks! Also, +1 for the addition of supersets/circuits in the training planner - looking forward to that one. :-)
3 weeks ago
Hi Annie, thanks for your message and your feedback. I will put your request on our feedback list, and see how we can implement this in our system. For supersets, please read this article: https://virtuagym.zendesk.com/hc/en-us/articles/201980631-How-can-I-create-a-superset-
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claireparry78 3 weeks ago
i know this sounds like a daft question, but how does the leader board work? Is the table position purely on points, as I think that would mean I should be on it!
3 weeks ago
Hi Claire, thanks for your message! The leaderboard is indeed based on fitpoints, but it is calculated each month. The total amount of your fitpoints is high enough, but for this month you're not quite there yet.. Keep working out and logging your activities, that will get you up there! :-)
3 weeks ago
Thanks for the quick reply!
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Mike G 3 weeks ago
I would like to see the ability to to program super sets in the workout planner. As it stands now I have to leave notes for clients on how I would like the exercises to progress. IE do 3 exercises in a row with no rest between each exercise, then rest after 3rd exercise for time prescribed.
3 weeks ago
Hi Mike, thanks for your message! We are indeed working on a new version of the plan editor in which you can easily create supersets. For now, we advise to make special activities for it. Read more about that in this article: https://virtuagym.zendesk.com/hc/en-us/articles/201980631-How-can-I-create-a-superset-
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snvmitchell 3 weeks ago
Hello,

I can't get on the business side of portal....
3 weeks ago
Hi Shawn, thanks for your message! I see you've logged in with a client's account, instead of your employee account. Your employee account is connected to the email smitchynz@gmail.com. Try logging in with that email, if you don't know the password anymore, you can request a new one on the login page. Let me know if that works!
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