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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
fitnessgo 11-04-2012 10:31
Hi, i was wondering if you could add some more goals to track? I would really like to be able to set distance goal, forexample set weekly distance goal to 100km and then it tracks and combine all my distance activities like walking, running, skiing and so on. and it would be awesome if you could goal track these individually too, same goes for strenght training.
11-04-2012 12:12
Great idea, im for this to.
12-04-2012 13:22
I was asked the other day if it is possible to see your monthly fitness points when your not in the top 100. I could not find a way. Could it be added to the profile under the total earned? This would help to show users how close they are for the month to top 100 for them to stay motivated and help push themselves.
12-04-2012 18:36
I just joined, any suggestions for building muscle mass and endurance.
14-04-2012 12:24
Great idea. I would also like to see a possibility to add such goals as for example:
- to make XX pull-ups
- to run XX kilometers for less than XX minutes
01-05-2012 14:05
It's on our todo list! :)
03-05-2012 11:34
@rforsburg, I like this idea. It would be good to see my username at the bottom of the list with the current ranking... so if I was at 115 or 132 (or whatever) I would have some idea how hard I need to work to get into the top 100.
06-05-2012 13:44
rforsburg, I like that idea too
10-05-2012 11:06
@rforsburg: thanks for the feedback. Calculating everyone's EXACT position is very hard, because this changes every minute / second and has to be calculate of all users. However, we could give a more general insight in position or show your Fitpoints earned in the current month, so you have a better idea. We'll have a look at it!
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Steve FKPT 8 hour and 31 minutes ago
Hi - is there a way I can enter my Personal Training studio's specific equipment into my club equipment listing, so that I can more easily filter for exercises that can be performed on the gear I have? Ta.
6 hour and 52 minutes ago
Hi Steve, thanks for your message! It is unfortunately not possible to add your own equipment, but if you let me know which ones you'd like to see added, I'd be happy to request this for you to be added :-)
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S.Caron 1 days ago
Je suis francophone et j'ai remarqué plusieurs endroits où votre application web n'est pas où est partiellement traduite. Si vous désirez que je vous aide a localiser les endroits où la traduction est incomplète, je vous enverrai les captures d'écran avec quelques informations pour vous permettre de corriger rapidement. Si vous êtes d'accord envoyez moi un message avec une adresse courriel où je pourrai vous envoyez les informations. En même temps je pourrai vous faire par des bugs et suggestion. Merci et bonne journée!!
Yesterday
Hi Sharon, thanks for your message. We really appreciate your help! You can send your bugs, translations, screenshots, etc to support@virtuagym.com. Thanks in advance!
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S.Caron 4 days ago
Avez-vous une documentation pour mieux comprendre la logique du programme, pour en saisir les nuances de sont fonctionnement?
3 days ago
Hi Sharon, thank you for your message! We've got a lot of documentation on the system! What you can do best, is take a look at our Helpdesk, that you can find on support.virtuagym.com. There you will find videos and articles telling you about Virtuagym. If you have a specific question, feel free to ask that here!
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S.Caron 4 days ago
Je veux utiliser le système nutritionnel au mieux de ses capacités. J'ai remarqué que si je fais une erreur en créant une mesure pour un aliment, il est ensuite impossible de le supprimer. J'aime les choses bien fait, alors un élément indésirable doit pouvoir être supprimé. Ensuite il serait préférable de pouvoir éditer la mesure de base pour le calcul des nutriments. Ainsi je n'aurai pas à calculer le ratio des valeurs des aliments que je veux ajouter pour 100 grammes, mais prendre seulement la référence directement sur l'emballage. Merci!
3 days ago
Hi Scaron, thanks for your message! I agree it should be possible to change the default portion you've chosen. I will make a note of that and see if this can be changed in our system. Thank you for the feedback!
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susanne57084Wr5U 4 days ago
When will it be possible to synv Android Smart-bands with your app?
3 days ago
Hi Susanne, thank you for your message! At this time, the only connection we support is FitBit, but we are looking into other possibilties, like Android Smart bands. I can't give you an exact time on that though, but keep an eye on our website for updates! :-)
8 hour and 33 minutes ago
oooh oooh - and the Apple Watch soon to be released? pweeeeese!
6 hour and 47 minutes ago
Duly noted! :-)
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Annie Gasson PT 1 week ago
Hi, seems I've accidentally enabled Memberships and Billing, Check In Kiosk, and Point of Sale and now can't disable. Don't think I'm supposed to have any of those and don't want to pay extra so could you please sort this for me? Thank you!
previous week
Hi Annie, thank you for your message! The Membership&Billing is a part of your license, but the Point of Sale and check in is not. I've disabled these for you again and you won't be charged for them :-)
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Yabaafful 1 week ago
Hi Floor, I hope you are well!

I used to be able to save workout plans as a PDF and email it to clients. I can't do that anymore, is there any reason for this?

Kind regards

Yaba
1 week ago
Hi Yaba, thanks for your message. You're right the system is not generating PDF's anymore. You can directly print it from the browser.

If you do want a PDF I would advise you to install and use Google Chrome as your browser. In Chrome when printing your Virtuagym plan, you can change the printer/target to "Save as PDF"
1 week ago
Hi Yaba, please read our article how to print a workout plan:https://virtuagym.zendesk.com/hc/en-us/articles/202243231-How-do-I-print-a-workout-plan- good luck!
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jesselaughtonpt 1 week ago
Hi there,

I am having issues creating 'club plans'

I have tried switching back and forth between my personal and employee setting, i have tried opening the exercise app and going straight to plan editor. I only seem to be able to save plans to be viewed by myself... any help would be appreciated :)
1 week ago
Hi Jesse, thank you for your message! The reason you were unable to create club plans, was because it was disabled for your club through your superclub team360. We have now enabled it so you should be able to add club plans now :-)
1 week ago
awesome thanks :)
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GrAnt 2 weeks ago
Dear Virtuagym Team,
I am using Virtuagym for several years. A number of extremely useful features, that I was missing, have already been implemented and currently this is the best service for me to track sport activities. However, there are some features that I (and probably some other users) are lacking at the moment:
1. It is not possible to add more than 127 repetitions per one set to various activities (squats, crunches, push ups, etc.) using Android app. Adding more than 127 repetitions through the website is possible but not convenient.
2. 5 sets per activity is often not enough. There are a number of training techniques that require more than 5 sets (often 6-8 sets). Splitting sets into several activities is not convenient for a number of reasons.
3. A possibility to add numbers manually (using virtual keyboard) could be more convenient in a number of cases compared to scrolling.
4. It could be great if it was possible to add intervals/laps to treadmill, running, and for other similar activities (eg. for stadium or for other circle distances) with indication of a distance of each interval/lap and time for each interval.

The first two points is really a big issue for me. Points 3 and 4 are suggestions that would definitely be in demand, if implemented.

Is there any chance that something of the above will be implemented in the nearest future?

Thank you and kind regards,
Anton
2 weeks ago
Hi Anton, thanks for your message and the compliment! I have noted down all your feedback and will see what and how quickly we can add these features in the system. I do agree that all points would be great additions to Virtuagym. Thanks for thinking along! :-)
1 week ago
Thank you, Floor! :-)
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Hi,

When I registered my portal, I think as a scrolled down with my mouse and changed the currency and now my invoice are in the wrong currency is there anyway of changing this?
2 weeks ago
Just changed it for you :-)
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Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Daniel, that's a great temporary solution! I'll keep looking to fix this problem permanently!  
6 hour and 18 minutes ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Duly noted! :-)  
6 hour and 47 minutes ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Steve, thanks for your message! It is unfortunately not possible to add your own equipment, but if you let me know which ones you'd like to see added, I'd be happy to request this for you to be added :-)  
6 hour and 52 minutes ago
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8 hour and 31 minutes ago
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