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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
musique365 01-06-2012 04:37
hello a french version of the website could be a good idea :D
14-11-2012 15:06
Hey
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AlexShapo 1 hour and 3 minutes ago
Is it possible to add my own exercise? My gym has pulldown machine, but app does not have it.
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AlexShapo 1 hour and 6 minutes ago
When I create my own workout, it does not save weight and time for exercise, default values are used. For example default for elliptical is 30min but I always do 10 min and have to fix it each time. Is it defect or be design?
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susanne57084Wr5U 5 days ago
I can when I look at the page for challenges only see 12 challenges . Before I could see all. What is wrong?
4 days ago
Hi Susanne, thanks for your message. Your club manager has ticket the box 'only show club challenges'. You only can see the challenges of Studio40 at the moment. You can tick the box off yourself, then you will see all the other challenges again.
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posseder 1 week ago
je suis incapable de syncroniser mon apps depuis peu, j'ai la derniere version de google play et j'ai un galaxy S2. De plus, il me demande de devenir Pro et ne reconnait pas que je suis DEJA Pro... je ne peux donc pas utiliser mes entrainement personnels. Pouvez vous me dire comment regler ce probleme tres frustrant.
1 week ago
Hi Posseder, thanks for your message. Can you check if your internet connection is working? Do you still have the synchronization problems once you've clicked in the menu on 'synchronization'? are you using an Apple or Android phone? And make sure you are logged in with the mail address posseder123@hotmail.com. Can you check that for me? Hope to hear from you!
1 week ago
yes... my internet connections working....Yes im log in the good account.... Also only have problem with this application..... the only way i found to solved it is disconect my account... lose all my data.. and reconnect... and waiting 4-5 min for the sync and download all data.....have to do this EACH time i use the apps.... Im on android 4.0.4 and the last virtuagym google play store update.
1 week ago
I have same problem. Seemingly, in my Android device i'm logged in. Yet whenever i touch the sycn logo the "Synchronization failed, check your email and password" alert displays. I'm worry about my workouts records of months will be lost.
6 days ago
Hi all, thanks for your messages. Very sorry for the inconvenience, I will have a look into this issue and will let you guys know when I have a solution.
6 days ago
@Jamaspa, it seems like something is wrong with your account. Will check this with my programmer asap.
And Posseder, can you send me a screenshot of the issue? You can send it to support@virtuagym.com.
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Chris Smart 1 week ago
How do I leave groups?
1 week ago
Hi Chris, thanks for your message. You cannot leave a group, but if you let me know which group you want to leave, I can arrange this for you. Let me know!
1 week ago
I'd like to leave all groups except my trainer ltd thanks.
6 days ago
Hi Chris, your groups will be removed today or tomorrow :)
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DanSenior 2 weeks ago
DanSenior Yesterday Edit post Delete
How do I add additional exercises to the current list on the group challenge reps section? I wanted to add deadlifts
2 weeks ago
Hi Dan, thanks for your message! It's not possible to manually add exercises to a challenge, but I will put in your request to add deadlifts to this challenge :-)
2 weeks ago
Ok thanks
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DanSenior 2 weeks ago
How do I add additional exercises to the current list on the group challenge reps section? I wanted to add deadlifts
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DanSenior 2 weeks ago
Morning,
My app seems to have lost the "web portal" option in the menu bar?
2 weeks ago
Hi Dan, thanks for your message! Indeed, this option is unfortunately no longer available, since Apple forbids linking through to a website in this way. We're looking into a way to still have the app link through to the portal, but since Apple rejects our updates with the link in there, it might not be possible. Our apologies for the inconvenience!
2 weeks ago
No worries. We've advised members to save the main online link to their home screens
2 weeks ago
The feature will be missed though as it was a nice quick link to web
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Jebadub 2 weeks ago
So after completing my nutrition plan, the paragraph on the left says my protein intake is increased while my carbs and fat are balanced. The pie chart on the right seems to have the incorrect proportions, shouldn't protein be 50% and carbs 25%?
2 weeks ago
Hi there, thanks for your message! I understand the text might sound different than what the chart is saying, but you should know that with a normal, durable plan the percentages are devided 55/15/30. So 25 is already a big increase on protein and 50% carbs is quite low. That's what we mean by balanced :-)
2 weeks ago
Good to hear because I was having trouble creating a diet with 50% protein, carbs are everywhere :p Thanks for the clarification.
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DanSenior 2 weeks ago
Can you set food challenges? As in hitting macro percentages?
2 weeks ago
Hi Dan, thanks for your message! We don't have any food related challenges at this time, but we've had this request before so it's definitely on our list :-) We hope to have this added into our system soon!
2 weeks ago
No worries thanks
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AlexShapo has posted a message in the group Virtuagym Feedback & Support
  Is it possible to add my ow... 
1 hour and 3 minutes ago
AlexShapo has posted a message in the group Virtuagym Feedback & Support
  When I create my own workou... 
1 hour and 6 minutes ago
AlexShapo has joined this group Virtuagym Feedback & Support
1 hour and 9 minutes ago
Malou VG commented on a message in the group Virtuagym Feedback & Support   Hi Susanne, thanks for your message. Your club manager has ticket the box 'only show club challenges'. You only can see the challenges of Studio40 at the moment. You can tick the box off yourself, then you will see all the other challenges again.  
4 days ago
susanne57084Wr5U has posted a message in the group Virtuagym Feedback & Support
  I can when I look at the pa... 
5 days ago
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