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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
auto46938 14-02-2012 14:17
Hi
Just for tell you about a spammer
lauran999paul
16-02-2012 00:05
Thanks for reporting. We noticed it already and removed this person immediately. Sorry for the inconvenience and thanks again!
26-02-2012 23:31
fed up i gave all the crap up even tho i dident have that much in first place only need to lose a stone been exercising every day and dosent seem to be doing anything getting fed up anyone else having this trouble i could realy do with a boost right now sorry dont mean to moan and well done for everyone whos trying and winning i know its hard work
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shirlgrissell 2 days ago
Hi There Had a great week at the gym and Personal trainer 5 days but I still not lost W eight. May be. Do more days
7 hour and 14 minutes ago
it could be because your gaining Muscle why it do-sent seam like your losing weight. Try using a measuring tape instead of the scales :-) and check to see if your muscle weight has gone up, you may also need to give it a month before you lose any weight, but GOOD LUCK
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Qckstep 6 days ago
Is there a way to add more exercises to the Challenges? Under the "reps" pull down menu you have a list of basic exercises. If not will this be a feature added in the future. It would be nice to be able to customize.
6 days ago
Hi, thanks for your feedback! Please note that these basic exercises include all their variations (i.e. squat included barbell squat, dumbbell squat, etc). I like the idea of being able to track hand-picked exercises and while it won't be at number one of our priority, we'll pick it up at some point. Thanks!
6 days ago
Thanks. Being able to customize to a facilities certain population I think is powerful. Especially for us in the sports performance realm. Challenges that are sport or event specific can be a big motivator and morale builder.

On another note. I'm new to the service, is there a batch way to invite all my activated clients or do I have to do it one by one?
6 days ago
Go to the Members and Staff app and select Dashboard in the menu above. Now at General Statistics on the lower left, click the envelop icon on the right of non-invited members to send out an invite to all non-invited members. After 1-2 week, you could do the same for invited members to remind invited members who didn't activate their account. As a professional user, you can use our Professional Feedback page (in menu on the right of this Feedback Group) or contact support directly at support(at)virtuagym.com. Thanks!
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ilya.repkin 6 days ago
Hello. Are mainly application for Android. Found unpleasant feature - all the exercises are in order, but between sections are not separated. Let's say I want to do fitness exercises in the morning, at a press lunch in, power in the evening. And when you run in the morning on the phone it brings together all sections and holds them until you finish the last exercise. How to fix it?
6 days ago
Hi Ilya, it took some time to understand what you meant, but I think I know what you mean. What about adding your morning workout first and do it, then at lunch add your lunch exercise and finally in the evening add your evening workout. Would that fix your issue? Great to hear you work out multiple times per day though, respect! :)
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filiz previous week
Ik heb mijn account in het engels staan. Hoe kan ik hem weer nederlands instellen.
previous week
Hi Filiz, je kunt je taal aanpassen in je accountinstellingen. Deze vind je rechtsboven in je scherm in het menu naast je naam. Kies daar voor taal en locatie en je kunt weer Nederlands kiezen. Succes! :-)
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robertadrake 1 week ago
Hi Mobile app says too many failed login attempts and that i need to login to the website to unlock the account. Im in the web app and can't see how to unlock the mobile app ? (Sony Xperia Z2)

Ta
Rob
1 week ago
fixed it ... something to do with an update.... lost the last 2 weeks data but easy enough to remember.. Still a great app !!
previous week
Good to hear you fixed it, and thanks for the compliment! :-)
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Wow, that is a great idea you suggest bike. I had not thought. Your suggestions are very useful. Thank you very much.
3 weeks ago
Happy to help, Gestor! :-)
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cobbe.h 3 weeks ago
Is it possible to change set in exercises to time in plan editor? I want to do it like tabata.
3 weeks ago
Hi, not at this moment, but we're looking at making this an option. Thanks for your feedback!
3 weeks ago
BTW, I noticed you're PRO (thanks!) so for now you could recreate some of the exercises and make them time-based instead of repetition based. It's a bit of work but may be a good solution for now if it only concerns a few exercises.
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Desire to lose weight urgent help me
3 weeks ago
Well, good luck! Try makes small changes to your lifestyle, like taking your bike to work (or park your car 10 mins walk from work), eat a piece of fruit every day, making an evening walk, etc. Of course, doing some exercises with our app wont hurt either! ;-)
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mathias.rudolf 4 weeks ago
Hi, i have really annoying sync problems with the android app. Im logged in with Facebook and the sync function works a couple of days or weeks. But at some point i always get an error. It is not possible to sync anymore. The only way to solve this is to log out and log in again, with the nasty side effect that all workouts on my phone which have not been allready synced get lost. Thanks for your help.

My setup: HTC One X Plus, Android 4.2.2, virtuagym v.3.2.2
4 weeks ago
Could you give us some details about the error?
4 weeks ago
I get this message in german: "Fehler bei Synchronisieren! Email und Passwort kontrollieren." Email and password are correct. Like i said, i'm logged in with my Facebook Account and haven't changed my password or something like that.
4 weeks ago
Did you delete Virtuagym in your Facebook app settings?
4 weeks ago
No I can still see it in my Facebook app settings. "last Data access: today"
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marcswan2004 1 month ago
hi do you bother replying to posts if its about something the app doesnt do? see my 2 previous questions, simple things, simple answers..... maybe i wont bother renewing my subscription??
1 month ago
Sorry about that, just replied to your message.
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
336 people voted
ShaRny.Tom commented on a message in the group Virtuagym Feedback & Support   it could be because your gaining Muscle why it do-sent seam like your losing weight. Try using a measuring tape instead of the scales :-) and check to see if your muscle weight has gone up, you may also need to give it a month before you lose any...  
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shirlgrissell has posted a message in the group Virtuagym Feedback & Support
  Hi There Had a great ... 
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