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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
tex_thur 04-08-2012 16:59
Hi, it is possible to add the snowshoeing activity on the exercise list. Thx
07-08-2012 04:25
and belly dancing plz x iv been off line for a week too, iv had to catch up with my excersise stats again...but im on the board so it kust have gone on automaticallly x
08-08-2012 13:18
Snowshoeing? That's an original, haha. We'll add it together with belly dancing as soon as we can!
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Fitness Pursuit 1 days ago
Is it only me or the graphs of clients not showing up. I have noticed it a few times today and this is happening on all my clients profiles.
1 days ago
Hi Arun, what graphs exactly are you looking for? It might be that the client has changed their privacy settings so no one else can see? Let me know exactly where you're missing the graphs!
1 days ago
I was looking at the graphs of the weigh-ins but you may be right bout the privacy. I may have accidently done it on my end so i will double check this first and get back to you
1 days ago
If you go into their profile through the coach app, you will see the option "hide graphs and metrics". If you untick that it should be fixed! :)
1 days ago
Just so i know exactly, how can i edit this setting? Not sure how i did it the first time round,

I have double checked however, and on all of my clients the graphs for the weigh-ins is not coming up. I have checked the privacy for the clients and it says that graphs should be seen by everybody.
1 days ago
Hi Arun, I just checked your clients but am able to see their goals and graphs. Could you give me an example of whose graphs you cannot see? You can also send me this by email, at support@virtuagym.com
1 days ago
Ok i will email you shortly with some screen shots
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Is there a way to add my clients myself to a club challenge i have created and add them to a group i have created?
2 days ago
Hi Arun,
It is not possible to add them, what you can do is invite them to join your challenge. As for a group, I would suggest to post a message about it on the main community to let your clients know. In the future it will be possible to add certain clients to groups though, since we will support hidden and private groups :-)
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Sam Afful-Logotse 5 days ago
Hi how dose the client map work please i have put clients address and post code and no one is on the map?
5 days ago
Hi Sam, since you have used our client import, it unfortunately wasn't able to log that information in the client map. Normally when you add a client, it makes a connection with Google Maps, but with a mass import it doesn't. If you want to use the client map, you will need to edit their details and re-enter one of their address data, like their street. This should show a Google Maps reference and will update the client map.
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TMX FITNESS previous week
Is there away to not have the workout plans that you've created shown for my clients? I would only like specific ones to be shown to my clients.
previous week
Hi Anthony,

You can make personal training plans (that only you can see) by choosing visible for "only me" when saving a training plan. You will find that option next to the save button at the bottom right of the screen. Good luck!
He might be thinking of a more dynamic method of selectively choosing which clients can access certain content. Such as, assigning a tag to a client's member profile which can only see content he's created if they have the appropriate tag,
previous week
We do not offer that exactly at the moment. What we do offer is a difference between pro-training plans and basic training plans. When creating a plan, you can tick the box "pro only?" which makes it exclusively visible and usable for pro-members. Of course, when you create a plan visible for "only me" and assign it to one of your clients, it'll be his personal training plan for no one else to see :-)
previous week
It would be nice to not have the other pre-made plans available to the clients. I wouldn't want certain clients doing certain moves because of an injury or if they are currently in rehab. Maybe you can have an option to disable all 'pre-made' workouts virtuagym has made?

Logan gets my point! :)

Also the Pro plan pictures look too 'cookie-cutter' or should I say cheesy.. hehe :) Would you be able to ask the programmers to have a way to Hide all workouts and have the workouts only I create be shown?
previous week
it will be too hard to monitor my clients if they have the power to pick the exercises they want. I would have it to as only I give them the workouts. Please let me know if you can have this in the next update
Hi Anthony, as you can see in the business settings under portal content, we have already created this option. At the moment it is only set for default view, but in the next update it will be locked, so you can choose for your clients to only see your club training plans. Just a little patience, it should be up and running within a week (or 2).
6 days ago
Great! thanks! :)
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barrytanpc 2 weeks ago
Hi, I have just signed up your services about 2 days ago.

I am following your "Couch to 5k in 10 week" training plan and facing with the following issues:

1) In Chrome and IE, I have problem playing the activities/plan in the workout player. It just hang there, The screens just show Get Ready and I am not able to click any of the Run or Walk at the bottom of screen (It won't scroll). The only thing working is the "Day 1 Week 1" selector on the top right hand corner.
2) In Android, when an exercise or activities is selected (e.g. Running for 1 min), I am not able to count down. As this is an interval training, I need your app to tell me when to run and when to walk. Click the Time on screen only shows "Edit Activity". Cannot click the Image too.

Kindly advice if I am doing anything incorrect.
1 week ago
Hi Barry,
Thanks for your message. I already respond to this questions via e-mail :)
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Is there a way of creating supersets, triset and circuits for someone on a training plan so they can see that it is clearly one circuit without explanation?
I want to create a home workout for my clients which consists of three separate circuits.
1 week ago
Hi Arun, thanks for your message! My colleague has answered your questions through email, if you have any other questions, let me know!
previous week
Any chance you could you could email me the answer to this also ....please.
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RebeccaMcGrane 2 weeks ago
We would like to have private groups for specific segments of our members. How do we do this?
1 week ago
Hi Rebecca,
Please read this article: https://virtuagym.zendesk.com/hc/en-us/articles/201553372
Kind regards
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TMX FITNESS 2 weeks ago
How can I clear my calendar with one click!? :)
2 weeks ago
You can't, but you can delete all activities in one day in one click OR delete a training plan from a Calendar at once by clicking on the title of a plan in the day overview and then delete it.
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TMX FITNESS 2 weeks ago
How can I custom a meal plan for a client?
2 weeks ago
Hi Anthony, what you can do is already fill in the nutrition diary for your client in the nutrition app, and he can tick them off as eaten or not eaten, so you know if he's actually eating what you are suggesting. If you want to create a nutrition plan for him, you can do that on the main page of the nutrition app. Good luck!
2 weeks ago
Where is the nutrition app? I can't seem to find it :(
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RussDeano 2 weeks ago
Good evening

Apologies if this has already been answered but is it possible to view challenges and their progress on the app or can this only be done via he web portal?
2 weeks ago
Hi! Currently we offer progress tracking in the apps, but not Challenges yet. Working on this though!
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
363 people voted
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Fitness Pursuit commented on a message in the group Virtuagym Feedback & Support   Ok i will email you shortly with some screen shots  
1 days ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Arun, I just checked your clients but am able to see their goals and graphs. Could you give me an example of whose graphs you cannot see? You can also send me this by email, at support@virtuagym.com  
1 days ago
Fitness Pursuit commented on a message in the group Virtuagym Feedback & Support   Just so i know exactly, how can i edit this setting? Not sure how i did it the first time round, I have double checked however, and on all of my clients the graphs for the weigh-ins is not coming up. I have checked the privacy for the clients an...  
1 days ago
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