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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
fitnessgo 11-04-2012 10:31
Hi, i was wondering if you could add some more goals to track? I would really like to be able to set distance goal, forexample set weekly distance goal to 100km and then it tracks and combine all my distance activities like walking, running, skiing and so on. and it would be awesome if you could goal track these individually too, same goes for strenght training.
11-04-2012 12:12
Great idea, im for this to.
12-04-2012 13:22
I was asked the other day if it is possible to see your monthly fitness points when your not in the top 100. I could not find a way. Could it be added to the profile under the total earned? This would help to show users how close they are for the month to top 100 for them to stay motivated and help push themselves.
12-04-2012 18:36
I just joined, any suggestions for building muscle mass and endurance.
14-04-2012 12:24
Great idea. I would also like to see a possibility to add such goals as for example:
- to make XX pull-ups
- to run XX kilometers for less than XX minutes
01-05-2012 14:05
It's on our todo list! :)
03-05-2012 11:34
@rforsburg, I like this idea. It would be good to see my username at the bottom of the list with the current ranking... so if I was at 115 or 132 (or whatever) I would have some idea how hard I need to work to get into the top 100.
06-05-2012 13:44
rforsburg, I like that idea too
10-05-2012 11:06
@rforsburg: thanks for the feedback. Calculating everyone's EXACT position is very hard, because this changes every minute / second and has to be calculate of all users. However, we could give a more general insight in position or show your Fitpoints earned in the current month, so you have a better idea. We'll have a look at it!
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mathias.rudolf Yesterday
Hi, i have really annoying sync problems with the android app. Im logged in with Facebook and the sync function works a couple of days or weeks. But at some point i always get an error. It is not possible to sync anymore. The only way to solve this is to log out and log in again, with the nasty side effect that all workouts on my phone which have not been allready synced get lost. Thanks for your help.

My setup: HTC One X Plus, Android 4.2.2, virtuagym v.3.2.2
1 hour and 40 minutes ago
Could you give us some details about the error?
28 minutes ago
I get this message in german: "Fehler bei Synchronisieren! Email und Passwort kontrollieren." Email and password are correct. Like i said, i'm logged in with my Facebook Account and haven't changed my password or something like that.
22 minutes ago
Did you delete Virtuagym in your Facebook app settings?
11 minutes ago
No I can still see it in my Facebook app settings. "last Data access: today"
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marcswan2004 2 days ago
hi do you bother replying to posts if its about something the app doesnt do? see my 2 previous questions, simple things, simple answers..... maybe i wont bother renewing my subscription??
1 days ago
Sorry about that, just replied to your message.
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Anthony G 5 days ago
Hi Floor, is it possible for me to view a certain segment of my members? I would like to see just active members who aren't corporate members. I can view all active but would like to tag and segment out the corporate. How can I do this? Thanks very much.
1 days ago
Hi Anthony,

Sorry for the late response, guess this one slipped through. At this moment, it's not possible to create your own filters, but that would be a great addition so I'll pass this on! For now, you might want to filter on memberships. I don't know if you can seperate your clients that way, but you can at least filter per membership in the clients and staff app :)
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Daniel (MrStrumpan) previous week
Proposal: In the leader board add an option to select and view the leaders in a specific country (and all the world like it is now)
previous week
Hi, I really like this idea! I've forwarded this to my colleagues and we'll see what we can do with it. Thanks for your input!
Yesterday
Awesome! :)
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navy girl 1 week ago
I want to add in more TRX and Rip Trainer exercises. The Rip Trainer is not on the list for equipment would it be possible for this to be added so I can have my work outs added properly and not going with the best closest match.
1 week ago
Hi there, we will add the Rip Trainer to the list of equipments asap. Meanwhile you can just add the exercises without setting the equipment. This is only used for filtering / quick searching on equipment, but you can easily find them by searching on name, so that should work okay as well.
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smitchynz 1 week ago
When we see 1. videos and 2. admin such as customized questionnaires, par q?
previous week
Hi Shawn, could you be a little more specific in your question? What are you looking for exactly?
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smitchynz 1 week ago
Can someone tell me how the fitbit connects to my portal/members?
1 week ago
Hi, your clients can connect their Fitbit to Virtuagym via Account Settings -> Connections. Please note it can take a bit to sync, as the data is synced a few times per day.
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Exi 4 weeks ago
Hey,

I've got problems conecting to my fitbit account... how does it sync? (Time Zones are similar in both accounts). thx
4 weeks ago
ok, just started working :)
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Hello! Yesterday I made "restore to factory defaults" on my phone (Samsung Galaxy S 3), and now I cant sync, error 500. The phone didn't receive data from web but data upload fine
3 weeks ago
Still not working! HELP!
3 weeks ago
Hi Vladimir, I see in the post below that it's working again, is that correct, or is this a different problem you're reporting? Let me know!
3 weeks ago
Cardiofit app is working fine, Virtual gym app still error 500
3 weeks ago
Could you maybe send me a screenshot of the error? Also, could you tell me which Android version and Virtuagym version you have? You can send this information to support@virtuagym.com!
3 weeks ago
I sent screenshots on support@virtuagym.com August 1st. About six months ago I had the exact same problem, then helped me to solve it, but probably not until the end.
2 weeks ago
Still not woking...
1 week ago
Could you try again?
500 error
1 week ago
We're aware of the issue and are working on a solution. I've temporary fixed this for you so you should be able to sync again :-)
Finally! Thank you very much!
1 week ago
Good to hear :-)
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Kenzie_D previous month
What's going on with the Cardiofit app? It not even open properly before it crashes. It really should be looked at.
previous month
Could you please give us some more information about the phone you are using (Model, Android version, etc.)

Thanks!
previous month
HTC One M8, Android 442. It used to work fine until about a week 10 days ago.
previous month
We're investigating the issue and are working on a solution :-)
previous month
I had same problem too, but now only didn't sync
Samsung Galaxy S 3 Android 4.3
4 weeks ago
Thanks for reporting, we're working on it!
3 weeks ago
Already working fine
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
315 people voted
mathias.rudolf commented on a message in the group Virtuagym Feedback & Support   No I can still see it in my Facebook app settings. "last Data access: today"  
11 minutes ago
Mark commented on a message in the group Virtuagym Feedback & Support   Did you delete Virtuagym in your Facebook app settings?  
22 minutes ago
mathias.rudolf commented on a message in the group Virtuagym Feedback & Support   I get this message in german: "Fehler bei Synchronisieren! Email und Passwort kontrollieren." Email and password are correct. Like i said, i'm logged in with my Facebook Account and haven't changed my password or something like that.  
28 minutes ago
Mark commented on a message in the group Virtuagym Feedback & Support   Could you give us some details about the error?  
1 hour and 40 minutes ago
Hugo commented on a message in the group Virtuagym Feedback & Support   We have a GPS tracker for Android. It's pretty straight-forward but works fine! iOS version is planned, but will take some time. Specific diet plans to copy into your food diary are in the works as well!  
Yesterday
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