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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
06-07-2012 09:57
Iv got the same message in my inbox
06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
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Proposal: In the leader board add an option to select and view the leaders in a specific country (and all the world like it is now)
2 days ago
Hi, I really like this idea! I've forwarded this to my colleagues and we'll see what we can do with it. Thanks for your input!
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navy girl 3 days ago
I want to add in more TRX and Rip Trainer exercises. The Rip Trainer is not on the list for equipment would it be possible for this to be added so I can have my work outs added properly and not going with the best closest match.
3 days ago
Hi there, we will add the Rip Trainer to the list of equipments asap. Meanwhile you can just add the exercises without setting the equipment. This is only used for filtering / quick searching on equipment, but you can easily find them by searching on name, so that should work okay as well.
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smitchynz 4 days ago
When we see 1. videos and 2. admin such as customized questionnaires, par q?
2 days ago
Hi Shawn, could you be a little more specific in your question? What are you looking for exactly?
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smitchynz 4 days ago
Can someone tell me how the fitbit connects to my portal/members?
3 days ago
Hi, your clients can connect their Fitbit to Virtuagym via Account Settings -> Connections. Please note it can take a bit to sync, as the data is synced a few times per day.
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Exi 3 weeks ago
Hey,

I've got problems conecting to my fitbit account... how does it sync? (Time Zones are similar in both accounts). thx
3 weeks ago
ok, just started working :)
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Hello! Yesterday I made "restore to factory defaults" on my phone (Samsung Galaxy S 3), and now I cant sync, error 500. The phone didn't receive data from web but data upload fine
2 weeks ago
Still not working! HELP!
2 weeks ago
Hi Vladimir, I see in the post below that it's working again, is that correct, or is this a different problem you're reporting? Let me know!
2 weeks ago
Cardiofit app is working fine, Virtual gym app still error 500
2 weeks ago
Could you maybe send me a screenshot of the error? Also, could you tell me which Android version and Virtuagym version you have? You can send this information to support@virtuagym.com!
2 weeks ago
I sent screenshots on support@virtuagym.com August 1st. About six months ago I had the exact same problem, then helped me to solve it, but probably not until the end.
previous week
Still not woking...
5 days ago
Could you try again?
500 error
5 days ago
We're aware of the issue and are working on a solution. I've temporary fixed this for you so you should be able to sync again :-)
Finally! Thank you very much!
5 days ago
Good to hear :-)
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Kenzie_D previous month
What's going on with the Cardiofit app? It not even open properly before it crashes. It really should be looked at.
previous month
Could you please give us some more information about the phone you are using (Model, Android version, etc.)

Thanks!
previous month
HTC One M8, Android 442. It used to work fine until about a week 10 days ago.
4 weeks ago
We're investigating the issue and are working on a solution :-)
4 weeks ago
I had same problem too, but now only didn't sync
Samsung Galaxy S 3 Android 4.3
3 weeks ago
Thanks for reporting, we're working on it!
2 weeks ago
Already working fine
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blessedfootball2 previous month
Is it even possible to get abs but also add on weight?
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Anita79 previous month
Hi! I need some help because English is not my native language, so... I use stationary bike, and when I want to set how many minutes I worked, etc. I don't know what does the "MET" means (next to the flash sign). Can someone help me?
previous month
You can enter the duration in your exercise calendar: http://virtuagym.com/user/exercise

MET:
The Metabolic Equivalent of Task (MET), or simply metabolic equivalent, is a physiological measure expressing the energy cost of physical activities and is defined as the ratio of metabolic rate (and therefore the rate of energy consumption) during a specific physical activity to a reference metabolic rate. The following MET values will help you determine what the MET value of your activity should be. Walking: 3.0, Cycling(recreational): 4.0, Jogging: 7.0, Running: 10.5. You can see the MET value of your added cardio activities in the activity calendar.
4 weeks ago
Thank You!
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marcswan2004 previous month
HI just joined, great app so thanks! just wondering if there is any way of copying other peoples diet plans like you would a workout plan? also are you planning a tracker as it would be nice to track my running etc all within this one app.
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
312 people voted
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Shawn, could you be a little more specific in your question? What are you looking for exactly?  
2 days ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi, I really like this idea! I've forwarded this to my colleagues and we'll see what we can do with it. Thanks for your input!  
2 days ago
Daniel (MrStrumpan) has posted a message in the group Virtuagym Feedback & Support
  Proposal: In the leader boa... 
2 days ago
Hugo commented on a message in the group Virtuagym Feedback & Support   Hi there, we will add the Rip Trainer to the list of equipments asap. Meanwhile you can just add the exercises without setting the equipment. This is only used for filtering / quick searching on equipment, but you can easily find them by searching...  
3 days ago
Hugo commented on a message in the group Virtuagym Feedback & Support   Hi, your clients can connect their Fitbit to Virtuagym via Account Settings -> Connections. Please note it can take a bit to sync, as the data is synced a few times per day.  
3 days ago
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