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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
06-07-2012 09:57
Iv got the same message in my inbox
06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
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Sam Afful-Logotse 40 minutes ago
Hi how dose the client map work please i have put clients address and post code and no one is on the map?
24 minutes ago
Hi Sam, since you have used our client import, it unfortunately wasn't able to log that information in the client map. Normally when you add a client, it makes a connection with Google Maps, but with a mass import it doesn't. If you want to use the client map, you will need to edit their details and re-enter one of their address data, like their street. This should show a Google Maps reference and will update the client map.
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TMX FITNESS 2 days ago
Is there away to not have the workout plans that you've created shown for my clients? I would only like specific ones to be shown to my clients.
2 days ago
Hi Anthony,

You can make personal training plans (that only you can see) by choosing visible for "only me" when saving a training plan. You will find that option next to the save button at the bottom right of the screen. Good luck!
He might be thinking of a more dynamic method of selectively choosing which clients can access certain content. Such as, assigning a tag to a client's member profile which can only see content he's created if they have the appropriate tag,
1 days ago
We do not offer that exactly at the moment. What we do offer is a difference between pro-training plans and basic training plans. When creating a plan, you can tick the box "pro only?" which makes it exclusively visible and usable for pro-members. Of course, when you create a plan visible for "only me" and assign it to one of your clients, it'll be his personal training plan for no one else to see :-)
1 days ago
It would be nice to not have the other pre-made plans available to the clients. I wouldn't want certain clients doing certain moves because of an injury or if they are currently in rehab. Maybe you can have an option to disable all 'pre-made' workouts virtuagym has made?

Logan gets my point! :)

Also the Pro plan pictures look too 'cookie-cutter' or should I say cheesy.. hehe :) Would you be able to ask the programmers to have a way to Hide all workouts and have the workouts only I create be shown?
1 days ago
it will be too hard to monitor my clients if they have the power to pick the exercises they want. I would have it to as only I give them the workouts. Please let me know if you can have this in the next update
Hi Anthony, as you can see in the business settings under portal content, we have already created this option. At the moment it is only set for default view, but in the next update it will be locked, so you can choose for your clients to only see your club training plans. Just a little patience, it should be up and running within a week (or 2).
Yesterday
Great! thanks! :)
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barrytanpc previous week
Hi, I have just signed up your services about 2 days ago.

I am following your "Couch to 5k in 10 week" training plan and facing with the following issues:

1) In Chrome and IE, I have problem playing the activities/plan in the workout player. It just hang there, The screens just show Get Ready and I am not able to click any of the Run or Walk at the bottom of screen (It won't scroll). The only thing working is the "Day 1 Week 1" selector on the top right hand corner.
2) In Android, when an exercise or activities is selected (e.g. Running for 1 min), I am not able to count down. As this is an interval training, I need your app to tell me when to run and when to walk. Click the Time on screen only shows "Edit Activity". Cannot click the Image too.

Kindly advice if I am doing anything incorrect.
previous week
Hi Barry,
Thanks for your message. I already respond to this questions via e-mail :)
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Fitness Pursuit previous week
Is there a way of creating supersets, triset and circuits for someone on a training plan so they can see that it is clearly one circuit without explanation?
I want to create a home workout for my clients which consists of three separate circuits.
previous week
Hi Arun, thanks for your message! My colleague has answered your questions through email, if you have any other questions, let me know!
Any chance you could you could email me the answer to this also ....please.
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RebeccaMcGrane previous week
We would like to have private groups for specific segments of our members. How do we do this?
previous week
Hi Rebecca,
Please read this article: https://virtuagym.zendesk.com/hc/en-us/articles/201553372
Kind regards
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TMX FITNESS 1 week ago
How can I clear my calendar with one click!? :)
1 week ago
You can't, but you can delete all activities in one day in one click OR delete a training plan from a Calendar at once by clicking on the title of a plan in the day overview and then delete it.
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TMX FITNESS 1 week ago
How can I custom a meal plan for a client?
previous week
Hi Anthony, what you can do is already fill in the nutrition diary for your client in the nutrition app, and he can tick them off as eaten or not eaten, so you know if he's actually eating what you are suggesting. If you want to create a nutrition plan for him, you can do that on the main page of the nutrition app. Good luck!
previous week
Where is the nutrition app? I can't seem to find it :(
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RussDeano 1 week ago
Good evening

Apologies if this has already been answered but is it possible to view challenges and their progress on the app or can this only be done via he web portal?
1 week ago
Hi! Currently we offer progress tracking in the apps, but not Challenges yet. Working on this though!
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TMX FITNESS 1 week ago
Is it still possible to change my web address to tmxfitness.virtuagym.com ?
1 week ago
Just changed it for you :-)
1 week ago
sweet! thnx bro!
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smitchynz 1 week ago
Hi!

How do I delete a workout that I created,

Thanks,
1 week ago
Hi Shawn,
In our system, you cannot completely delete a workout, you can however edit it in a way that it turns into a completely new/different plan :-)
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
358 people voted
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Sam, since you have used our client import, it unfortunately wasn't able to log that information in the client map. Normally when you add a client, it makes a connection with Google Maps, but with a mass import it doesn't. If you want to use th...  
24 minutes ago
Sam Afful-Logotse has posted a message in the group Virtuagym Feedback & Support
  Hi how dose the client map ... 
40 minutes ago
TMX FITNESS commented on a message in the group Virtuagym Feedback & Support   Great! thanks! :)  
Yesterday
FloorVirtuagym commented on a message in the group Virtuagym Feedback & Support   Hi Anthony, as you can see in the business settings under portal content, we have already created this option. At the moment it is only set for default view, but in the next update it will be locked, so you can choose for your clients to only see ...  
Yesterday
TMX FITNESS commented on a message in the group Virtuagym Feedback & Support   it will be too hard to monitor my clients if they have the power to pick the exercises they want. I would have it to as only I give them the workouts. Please let me know if you can have this in the next update  
1 days ago
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