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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
06-07-2012 09:57
Iv got the same message in my inbox
06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
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filiz 1 hour and 31 minutes ago
Ik heb mijn account in het engels staan. Hoe kan ik hem weer nederlands instellen.
1 hour and 26 minutes ago
Hi Filiz, je kunt je taal aanpassen in je accountinstellingen. Deze vind je rechtsboven in je scherm in het menu naast je naam. Kies daar voor taal en locatie en je kunt weer Nederlands kiezen. Succes! :-)
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robertadrake 2 days ago
Hi Mobile app says too many failed login attempts and that i need to login to the website to unlock the account. Im in the web app and can't see how to unlock the mobile app ? (Sony Xperia Z2)

Ta
Rob
2 days ago
fixed it ... something to do with an update.... lost the last 2 weeks data but easy enough to remember.. Still a great app !!
3 hour and 12 minutes ago
Good to hear you fixed it, and thanks for the compliment! :-)
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Wow, that is a great idea you suggest bike. I had not thought. Your suggestions are very useful. Thank you very much.
2 weeks ago
Happy to help, Gestor! :-)
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cobbe.h 2 weeks ago
Is it possible to change set in exercises to time in plan editor? I want to do it like tabata.
2 weeks ago
Hi, not at this moment, but we're looking at making this an option. Thanks for your feedback!
2 weeks ago
BTW, I noticed you're PRO (thanks!) so for now you could recreate some of the exercises and make them time-based instead of repetition based. It's a bit of work but may be a good solution for now if it only concerns a few exercises.
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Desire to lose weight urgent help me
2 weeks ago
Well, good luck! Try makes small changes to your lifestyle, like taking your bike to work (or park your car 10 mins walk from work), eat a piece of fruit every day, making an evening walk, etc. Of course, doing some exercises with our app wont hurt either! ;-)
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mathias.rudolf 3 weeks ago
Hi, i have really annoying sync problems with the android app. Im logged in with Facebook and the sync function works a couple of days or weeks. But at some point i always get an error. It is not possible to sync anymore. The only way to solve this is to log out and log in again, with the nasty side effect that all workouts on my phone which have not been allready synced get lost. Thanks for your help.

My setup: HTC One X Plus, Android 4.2.2, virtuagym v.3.2.2
3 weeks ago
Could you give us some details about the error?
3 weeks ago
I get this message in german: "Fehler bei Synchronisieren! Email und Passwort kontrollieren." Email and password are correct. Like i said, i'm logged in with my Facebook Account and haven't changed my password or something like that.
3 weeks ago
Did you delete Virtuagym in your Facebook app settings?
3 weeks ago
No I can still see it in my Facebook app settings. "last Data access: today"
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marcswan2004 4 weeks ago
hi do you bother replying to posts if its about something the app doesnt do? see my 2 previous questions, simple things, simple answers..... maybe i wont bother renewing my subscription??
3 weeks ago
Sorry about that, just replied to your message.
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Anthony G 4 weeks ago
Hi Floor, is it possible for me to view a certain segment of my members? I would like to see just active members who aren't corporate members. I can view all active but would like to tag and segment out the corporate. How can I do this? Thanks very much.
3 weeks ago
Hi Anthony,

Sorry for the late response, guess this one slipped through. At this moment, it's not possible to create your own filters, but that would be a great addition so I'll pass this on! For now, you might want to filter on memberships. I don't know if you can seperate your clients that way, but you can at least filter per membership in the clients and staff app :)
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Daniel (MrStrumpan) previous month
Proposal: In the leader board add an option to select and view the leaders in a specific country (and all the world like it is now)
previous month
Hi, I really like this idea! I've forwarded this to my colleagues and we'll see what we can do with it. Thanks for your input!
3 weeks ago
Awesome! :)
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navy girl previous month
I want to add in more TRX and Rip Trainer exercises. The Rip Trainer is not on the list for equipment would it be possible for this to be added so I can have my work outs added properly and not going with the best closest match.
previous month
Hi there, we will add the Rip Trainer to the list of equipments asap. Meanwhile you can just add the exercises without setting the equipment. This is only used for filtering / quick searching on equipment, but you can easily find them by searching on name, so that should work okay as well.
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
332 people voted
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Filiz, je kunt je taal aanpassen in je accountinstellingen. Deze vind je rechtsboven in je scherm in het menu naast je naam. Kies daar voor taal en locatie en je kunt weer Nederlands kiezen. Succes! :-)  
1 hour and 26 minutes ago
filiz has posted a message in the group Virtuagym Feedback & Support
  Ik heb mijn account in het ... 
1 hour and 31 minutes ago
filiz has joined this group Virtuagym Feedback & Support
1 hour and 33 minutes ago
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Good to hear you fixed it, and thanks for the compliment! :-)  
3 hour and 12 minutes ago
robertadrake commented on a message in the group Virtuagym Feedback & Support   fixed it ... something to do with an update.... lost the last 2 weeks data but easy enough to remember.. Still a great app !!  
2 days ago
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