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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
janeinma 05-07-2012 21:44
I am not a PRO user but today a new user , supposingly female, has sent emails stating they are male and asking about dating - not what I expected from here. Smells of a scam. Can non pro people block specific users from bugging them?
dianagi 05-07-2012 23:54
I'm sorry that happened to you. It happened to me only once in my time on Virtuagym. I reported it to Hugo and he handled it. The rest of us are here because we want to stay/get fit and to support others trying to do the same.
fitnessgo 06-07-2012 09:57
Iv got the same message in my inbox
Paul 06-07-2012 11:03
Hi janeinma, im also sorry to hear you got a spam message. These users try to abuse our system. We already build in a detection mechanist for these kind of activities (so we recognise this kind of behaviour) and these users get deactivated automatically. Yesterday this happened to the user that sent you the message. Please let me know if you experience any more of this kind of problems. So we can keep improving our spam detection machanism and make sure everybody can get fit without being spammed ;-)
janeinma 06-07-2012 13:06
phew, glad to see they are gone, everything else about this site has been great to use. Thanks for everyone's quick responses.
vixin36 12-07-2012 06:06
Glad to say I've lost four pounds since joining Monday. Loving the detailed info on this site, it has really helped.
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Exi 1 days ago
Hey,

I've got problems conecting to my fitbit account... how does it sync? (Time Zones are similar in both accounts). thx
Exi Yesterday
ok, just started working :)
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Hello! Yesterday I made "restore to factory defaults" on my phone (Samsung Galaxy S 3), and now I cant sync, error 500. The phone didn't receive data from web but data upload fine
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Kenzie_D 2 weeks ago
What's going on with the Cardiofit app? It not even open properly before it crashes. It really should be looked at.
Markh07 2 weeks ago
Could you please give us some more information about the phone you are using (Model, Android version, etc.)

Thanks!
Kenzie_D 2 weeks ago
HTC One M8, Android 442. It used to work fine until about a week 10 days ago.
Markh07 1 week ago
We're investigating the issue and are working on a solution :-)
I had same problem too, but now only didn't sync
Samsung Galaxy S 3 Android 4.3
Hugo Yesterday
Thanks for reporting, we're working on it!
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blessedfootball2 2 weeks ago
Is it even possible to get abs but also add on weight?
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Anita79 2 weeks ago
Hi! I need some help because English is not my native language, so... I use stationary bike, and when I want to set how many minutes I worked, etc. I don't know what does the "MET" means (next to the flash sign). Can someone help me?
Markh07 2 weeks ago
You can enter the duration in your exercise calendar: http://virtuagym.com/user/exercise

MET:
The Metabolic Equivalent of Task (MET), or simply metabolic equivalent, is a physiological measure expressing the energy cost of physical activities and is defined as the ratio of metabolic rate (and therefore the rate of energy consumption) during a specific physical activity to a reference metabolic rate. The following MET values will help you determine what the MET value of your activity should be. Walking: 3.0, Cycling(recreational): 4.0, Jogging: 7.0, Running: 10.5. You can see the MET value of your added cardio activities in the activity calendar.
Anita79 1 week ago
Thank You!
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marcswan2004 2 weeks ago
HI just joined, great app so thanks! just wondering if there is any way of copying other peoples diet plans like you would a workout plan? also are you planning a tracker as it would be nice to track my running etc all within this one app.
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blessedfootball2 2 weeks ago
How do I get a fitness test for my virtual age
MarcioSantos 2 weeks ago
The Fitness Test can be found in the Body Metrics app. Here you can check your BMI and do the Fitness Test, to check your current health. This way, you will know what to focus on during your training!

Please note: Our mascote, Brad Fit, currently only talks Dutch in the Fitness Test, we are working on the translation!
marcswan2004 2 weeks ago
is there something to work out body fat within the app?
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Rayen 3 weeks ago
Will there be Android Wear support in the near future? No more taking phone out of the pocket during exercises.
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Toulman 4 weeks ago
Cardiofit never seams to want to sync without crashing on my s3 i keep sending reports and have uninstalled and reinstalled it to no aval. :-( lost some of my records too.
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Lokeshnaik previous month
It will be great if you have a Pebble Watch support!
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
304 people voted
Exi commented on a message in the group Virtuagym Feedback & Support   ok, just started working :)  
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Hugo commented on a message in the group Virtuagym Feedback & Support   Thanks for reporting, we're working on it!  
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