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Virtuagym Feedback & Support

We are continuously improving this system. Your feedback will always be appreciated. Use this group to report bugs, suggest new features or give compliments about the system. We'll try to get back to you within 24 hours.

Thanks for your input!
Team Virtuagym
Exi 3 days ago
Hey,

I've got problems conecting to my fitbit account... how does it sync? (Time Zones are similar in both accounts). thx
Exi 2 days ago
ok, just started working :)
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Hello! Yesterday I made "restore to factory defaults" on my phone (Samsung Galaxy S 3), and now I cant sync, error 500. The phone didn't receive data from web but data upload fine
Still not working! HELP!
Floor Ploeg Yesterday
Hi Vladimir, I see in the post below that it's working again, is that correct, or is this a different problem you're reporting? Let me know!
Cardiofit app is working fine, Virtual gym app still error 500
Floor Ploeg Yesterday
Could you maybe send me a screenshot of the error? Also, could you tell me which Android version and Virtuagym version you have? You can send this information to support@virtuagym.com!
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Kenzie_D 2 weeks ago
What's going on with the Cardiofit app? It not even open properly before it crashes. It really should be looked at.
Markh07 2 weeks ago
Could you please give us some more information about the phone you are using (Model, Android version, etc.)

Thanks!
Kenzie_D 2 weeks ago
HTC One M8, Android 442. It used to work fine until about a week 10 days ago.
Markh07 2 weeks ago
We're investigating the issue and are working on a solution :-)
Vladimir Katin 2 weeks ago
I had same problem too, but now only didn't sync
Samsung Galaxy S 3 Android 4.3
Hugo 2 days ago
Thanks for reporting, we're working on it!
Already working fine
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blessedfootball2 2 weeks ago
Is it even possible to get abs but also add on weight?
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Anita79 2 weeks ago
Hi! I need some help because English is not my native language, so... I use stationary bike, and when I want to set how many minutes I worked, etc. I don't know what does the "MET" means (next to the flash sign). Can someone help me?
Markh07 2 weeks ago
You can enter the duration in your exercise calendar: http://virtuagym.com/user/exercise

MET:
The Metabolic Equivalent of Task (MET), or simply metabolic equivalent, is a physiological measure expressing the energy cost of physical activities and is defined as the ratio of metabolic rate (and therefore the rate of energy consumption) during a specific physical activity to a reference metabolic rate. The following MET values will help you determine what the MET value of your activity should be. Walking: 3.0, Cycling(recreational): 4.0, Jogging: 7.0, Running: 10.5. You can see the MET value of your added cardio activities in the activity calendar.
Anita79 2 weeks ago
Thank You!
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marcswan2004 2 weeks ago
HI just joined, great app so thanks! just wondering if there is any way of copying other peoples diet plans like you would a workout plan? also are you planning a tracker as it would be nice to track my running etc all within this one app.
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blessedfootball2 3 weeks ago
How do I get a fitness test for my virtual age
MarcioSantos 3 weeks ago
The Fitness Test can be found in the Body Metrics app. Here you can check your BMI and do the Fitness Test, to check your current health. This way, you will know what to focus on during your training!

Please note: Our mascote, Brad Fit, currently only talks Dutch in the Fitness Test, we are working on the translation!
marcswan2004 2 weeks ago
is there something to work out body fat within the app?
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Rayen 3 weeks ago
Will there be Android Wear support in the near future? No more taking phone out of the pocket during exercises.
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Toulman 4 weeks ago
Cardiofit never seams to want to sync without crashing on my s3 i keep sending reports and have uninstalled and reinstalled it to no aval. :-( lost some of my records too.
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Lokeshnaik 1 month ago
It will be great if you have a Pebble Watch support!
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Would you like to have a female 3D trainer too?

 Yes, girl power!
 No, Brad Fit is just fine
 Not sure
 Only if she's pretty! :)
305 people voted
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Could you maybe send me a screenshot of the error? Also, could you tell me which Android version and Virtuagym version you have? You can send this information to support@virtuagym.com!  
Yesterday
Vladimir Katin commented on a message in the group Virtuagym Feedback & Support   Cardiofit app is working fine, Virtual gym app still error 500  
Yesterday
Floor Ploeg commented on a message in the group Virtuagym Feedback & Support   Hi Vladimir, I see in the post below that it's working again, is that correct, or is this a different problem you're reporting? Let me know!  
Yesterday
Vladimir Katin commented on a message in the group Virtuagym Feedback & Support   Still not working! HELP!  
1 days ago
Vladimir Katin commented on a message in the group Virtuagym Feedback & Support   Already working fine  
1 days ago
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